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Refund & Returns Policy

We provide only the best products to our customers and believe you will love them! However, sometimes you may need to return a product. Please review the following terms relating to refunds and returns:

To initiate a return, please email support@thehomeselection.com

Returns:

  • If you would like to return your purchase, you may return an item for a refund of the merchandise total within 30 days of delivery. 
  • All returns are subject to a restocking fee. These fees are dependent on the brand you purchase. This fee typically ranges from 15-30%, unless damages during shipping have occurred. 
  • We will cover the shipping cost of returning the product.
  • Refusing Shipment: If you refuse a delivery it will automatically be sent back to the warehouse and treated as a return. The same restocking fees mentioned above will apply.
    • Refusing a shipment due to damage will not be treated as a return. We will send a replacement unit at no cost to you.
  • Cancellations: All orders are processed immediately, if you decide to cancel your order, a 15-30% restocking fee will apply. The restocking fee is dependent on the product and brand. Because we have to re-stock and process your product, cancelled orders may take up to 1-2 weeks to process.
  • All product(s) must be returned in their original condition, never been installed, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals, and all accessories. Refunds will be issued after the warehouse receives, inspects and processes your return. 
  • Refunds are only processed once our warehouse inspects and restocks the product. This process can take up to 5-10 business days from date of return.
  • Refunds will be credited to the original payment method and can take up to 3-5 business days to reflect on your statement. Return re-stocking fees are not refundable.
  • All returns are subject to inspection and additional fees if returned unusable or damaged due to improper packing, installation, and/or modification in any way.

 

To initiate a return, please email support@thehomeselection.com

 

Exchanges:

  • Due to complexities with processing returned products, we cannot exchange items.
  • If you are within 30-days from receiving you products, we can process your item as a return and you may order the product you prefer.
  • The same return policy listed above will apply.
 

Damaged or Defective:

  • If your item arrived damaged or defective - we are happy to arrange a replacement. Please email us with your order number and photos of the damage at support@thehomeselection.com within 48 hours.
  • Prior to shipping, all products are individually inspected to verify that they leave the facility in brand-new condition. 
  • When you sign for the delivery, even if the package appears only slightly damaged, please write "Package Damaged." If the package looks significantly damaged, you may refuse delivery.  In this case, please notify us so that we can expect the return shipment. Once the package returns to us we will send you a new one right away.
  • If you have already accepted the package and notice missing or damaged parts, please contact us right away and we will ship you replacement parts free of charge. We only have a 48-hour window to file freight claims, so we cannot guarantee replacement if notified 48 hours (or two business days) after delivery.
  • If you are missing any parts, we will ship them to you at our expense.
    • If you decide you do not want parts or a replacement unit, you can return the item under our standard return policy.
  • Before installing your unit, please test the item(s) for proper functionality by plugging it into the wall and testing if the product works (such as fan, vent, lighting, etc.).  If the unit does not work, please contact customer service right away.
  • If your product has a manufacturer's defect, we can either replace the defective part or, if necessary, the entire unit.

 

PRODUCT NOT ELIGIBLE FOR RETURNS

  • Any product(s) that have been modified
  • Any product(s) that are not in a resalable condition
  • Any product(s) not that is not accompanied by an order number
  • Any product(s) that is not in the original box with sufficient packaging materials
  • Please note that the following products ARE NOT RETURNABLE:
    • ZLINE:
      • Crown moldings
      • Chimney short kits
      • Brass Burners
      • Chimney extensions
      • Filters
      • T95 & T85 Motors
      • Trim Kits
    • Crosley Furniture:
      • All Furniture Products
    • Legion Furniture
      • All Legion Furniture Products

 

All returns must have return authorization from The Home Selection prior to shipment. Shipping charges, customs duties, brokerage fees, and local taxes, are not refundable. Special-order items or altered items cannot be returned.